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Our Customer Service, Terms & Conditions

For your Security

All credit/debit card transactions are processed by either Paypal or Secure online processing banca Sella

This means that we never see your personal credit card details as these are handled direcly by either Paypal or banca Sella.

Paypal are one of the leading secure on-line payment organisation worldwide. They process thousands of transactions daily. All details processed by Paypal are encrypted over the internet before transmission using secure protocols, this should give you complete peace of mind.

Banca Sella are an Italian bank specialized in e-commerce on-line transactions.

If you still feel uncomfortable using your credit/debit cards either through pay pal or Banca Sella, then you can simply deposit the cash into our account with a bank transfer.

For Our Security

We reserve the right to cancel any orders where we suspect credit card fraud or fraudulent activity has taken place. This is to protect us and you the buyer.

In order to prevent fraud, we ask our customers to follow some basic rules which will keep your accounts and ours free from fraud.

  • All orders MUST BE signed for on delivery - we do not leave orders with neighbours.  

  • Your billing address MUST BE the address at which your credit card is registered.  

Our Guarantee

We guarantee that all items we show and sell on this website are 100% authentic. We only purchase from reputable suppliers who provide us with all the necessary paperwork to guarantee authenticity.

All our products are 100% perfects. We DO NOT sell factory seconds, irregular or low quality products.

We always encourage and welcome customers' feedback so if at all you feel unsatisfied please feel free to contact us with your comments and suggestions.


In the unlikely event of a complaint, you can email us at


The compilation of all content on our site is exclusive property of  Made In Italy and is protected by Italian and international copyright laws.

Availability and Authorization

All orders are subject to stock availability and authorization of cleared funds.



Return Policy

We at have a no fuss returns policy. You can return your purchase for ANY reason. Even if you simply do not like it.
How to return your purchase:
within 48h of receiving your purchase you MUST communicate,via email, to us that you intend on returning your purchase.
Ship your purchase to:

e-Designer Outlet
Via Benedetto Croce 7
51100, Pistoia


We also offer a return service label for your return at 5% value of your order (EU only) or you can ship with your prefered shipping service at your expense